Technical support

Technical support services

Our team comprises technicians, who handle all issues relating to installation and licence management, and Terrasol design engineers, who deal with common and complex geotechnical issues on a daily basis in connection with the use of our software.

What is included:

• Assistance with the installation of our software
• Assistance with licence key management (single-user and network keys)
• Guidance on the use and operation of the software interfaces: meaning of parameters, notations, units, definition of actions, application of calculation methods, etc.
• Answers to questions regarding the application of current standards in the calculation methods implemented in our software (Eurocodes 0, 1, 2, 7, 8 and their application standards)
• Assistance with understanding and interpreting results in relation to the defined model

What is not included:

• Selection of calculation parameters
• Assistance with modelling
• Creation of calculation models